Basic – Software Support

This is the minimum basic package available that customers should consider. It allows for friendly phone support during regular business hours (Monday – Friday 8:00AM – 5:00PM CST excluding major holidays).  The support team is POS Plus staff and not farmed out to a third party. The support will always be with our patient and knowledgeable staff located in the USA.

This annual contract, billed quarterly, is basic support that includes assisting with any software issues that may arise from normal use and that can be handled with a willing participant on the customer’s staff that has general computer knowledge. In most cases it will require internet connectivity to diagnose and resolve any issues.

We can address any hardware issues or if needed, assist with any problems onsite for a standard time and materials charge.  Phone support rates not under this or other agreements are charged at non-discounted rates.


Basic Plus – Software Support

This customer care plan increases and improves the Basic plan by allowing 24/7 access to our friendly Customer Care Team. At any time you will be able to call and get phone support for software issues.  The support team is POS Plus staff and not farmed out to a third party. The support will always be with our patient and knowledgeable staff located in the USA.

This annual contract, billed quarterly, is basic support that includes assisting with any software issues that may arise from normal use and that can be handled with a willing participant on the customer’s staff that has general computer knowledge. In most cases it will require internet connectivity to diagnose and resolve any issues.

We can address any hardware issues or if needed, assist with any problems onsite for a standard time and materials charge.  Phone support rates not under this or other agreements are charged at non-discounted rates.


Star – Software & Hardware

This plan covers both software and hardware during regular business hours.  It allows for friendly phone support during regular business hours (Monday – Friday 8:00AM – 5:00PM CST excluding major holidays).  The support team is POS Plus staff and not a third party. The support will always be with our patient and knowledgeable staff located in the USA.

This annual contract, billed quarterly, is basic support that includes assisting with any software or hardware issues that may arise from normal use and that can be handled with a willing participant on the customer’s staff that has general computer knowledge. In most cases it will require internet connectivity to diagnose and resolve any issues.  On-site hardware issues will be addressed during regular business hours in the order they are received unless a request is placed by a Priority Star member, which takes precedent.

We can address hardware issues or assist with any problems onsite for a standard time and materials charge.  Phone support rates not under this or other agreements are charged at non-discounted rates.


Priority Star – Software & Hardware

The most common option and the one that is the best savings for your organization is the Priority Star Plan. Through this plan you can minimize down time and be the first in line for any problems that require phone, online or on-site support. It covers both software and hardware 24/7 giving you peace of mind.  It allows for friendly phone support or on-site support to keep you up and running.

The Customer Care Team is POS Plus staff and not farmed out to a third party. The support will always be with our patient and knowledgeable staff located in the USA.

This annual contract, billed quarterly, is the first-in-line support that includes assisting with any software or hardware issues that may arise from normal use and can be handled with a willing participant on the customer’s staff that has general computer knowledge. In most cases it will require internet connectivity to diagnose and resolve any issues.  On-site hardware issues will be addressed as a priority 24 hours a day. A Priority Star member always takes precedent over other calls, inquiries and requests for customer care.


Elite Star – Software & Hardware

Elite Star is the top of the line service contract that covers software and hardware 24/7.  Also you will be assigned an account representative to help expedite and assist with any customer service issues. This personal service will allow you to bypass the dispatch system and speak directly to your representative first. You can relax knowing that all problems will be taken care of.

You will be the priority with this plan with on-phone and on-site support. The Customer Care Team is POS Plus staff and not farmed out to a third party. The support will always be with our patient and knowledgeable staff located in the USA.

This annual contract, billed quarterly, is the first-in-line and best support solution available, which includes assisting with any software or hardware issues that may arise from normal use and that can be handled with a willing participant on the customer’s staff that has general computer knowledge. In most cases it will require internet connectivity to diagnose and resolve any issues.  Also on-site hardware issues will be addressed as a priority 24 hours a day. Elite Star members always take precedent over other calls, inquiries and requests for customer care.


Other Options

If you have a software or hardware need we are always available to help.  If you have no service contract but would like us to assist you through a difficulty please contact us at any time. We can assist with most software issues over the phone for a minimum charge of $120.00 per hour and $2.00 per mile if an on-site visit is needed.

Also we can repair items that have been shipped to us.

Please contact our office for a cost estimate of the charges, based upon parts and labor.