Customer Care

Customer Care is much more than technical support. Make no mistake, we know the hardware and software. We have an experienced and knowledgeable staff of technicians, programmers and installers that can assist you with any solution. But we also understand your organization and how to meet and exceed your expectations.

To request Customer Care Online please complete and submit the form to the right.

  1. You will be contacted within 24 Hours
  2. If you do not have a Customer Care Agreement in place you will be charged for time, materials and mileage.
  3. Every customer is very important to us however, every request will be handled in the order in which it is received other than Priority Star and Elite Star Members.  They will be assisted first in the order they have been received.
  4. If this is an emergency, call 618-993-7587 and press 2.

Our Customer Care Packages range in price and services so you can find the one that fits your business best. The most common option and the one that is the best savings for your organization is the Priority Star Plan.

Through this plan you can minimize down time and be the first in line for any problems that require phone, online or on-site support. It covers both software and hardware 24/7 giving you peace of mind.  It allows for friendly, knowledgeable phone support or on-site support to keep you up and running. A Priority Star member always takes priority over other calls, inquiries and requests for customer care.

Fill Out Form Below to Submit Ticket